Return & Exchanges Policy:


At Lafalaise Dion, we strive to ensure your complete satisfaction with every purchase. Please review our return and exchange policy below to understand how we can assist you in the event of any concerns or inquiries:


– Please note that discounted items are considered final sale and are not eligible for refunds or exchanges.

– If your order has not yet been shipped, canceling it will automatically result in a refund of the total purchase amount, including shipping costs and customs fees.

– You have 5 to 7 days after receiving your order to initiate a return.

– Return costs are the responsibility of the customer, except in cases of a non-conforming product return with evidence, requested within 5 days of receiving the order.

– A product is considered non-conforming if evidence is provided of damage or defects upon arrival.

– For the return of a non-conforming product, Lafalaise Dion covers the return fees, and the buyer receives a full refund.

– The client is responsible for returning the item(s) prepaid and insured. Please note that credit issued will not include original shipping and insurance charges.

– We reserve the right to refuse a return and may require a re-stocking or repair fee if the item shows signs of damage or wear.


– For custom orders, please contact us via email at the following address  or fill out the form provided below.


Thank you for entrusting us with your support. We are dedicated to ensuring your shopping experience with Lafalaise Dion is nothing short of exceptional, and we remain committed to providing you with the best possible solutions.