I would like to return my product(s) for refund or exchange

READY-TO-WEAR

If the order has not yet been shipped, its cancellation will automatically result in a refund of the total amount of the purchase (including shipping costs and customs fees).

There is a unique case under which a customer can ask for a refund of the return shipping costs: if the product is not conform. In this case, LAFALAISE DION will pay for the return shipping costs.

A product is considered as non-conform if it meets one of the following conditions:
– the product arrived damaged
– there is a manufacturing defect
– the color/size is different from the one the client will have specified on the website
– If the measurements have not been confirmed before shipping

Conditions of returns and exchanges

You have a period of 15 days after receiving your order to make a return.

This period is applied in accordance with Hamon law and European consumer laws.

The return costs are your responsibility, except in the case of a non-conforming product return with proof and if your request is within 15 days after receipt of your order.

What is a product considered non-compliant?

A product is non-compliant if you bring proofs that:

– The product arrived damaged
– The product is defective
– For custom-made products, if the measurements are not confirmed before shipping.

For the return of a non-compliant product, the fees are on Lafalaise Dion and the buyer is fully refunded.

Return a product for a refund

You made your return request within 15 days after receiving your order.

The returned item should be unused and with all original packaging.
Pictures proof of packaging and product states are required before shipping and while dropping/having the package picked up by the carrier.

– You just need to select the “Return my order” box. Even if you have already confirmed receipt of your item, you can still return it.

– Explain your request and click on “Refund”

– You have direct access to the return address since your request is within the required time frame.

– You have 15 days to ship the product. By clicking on “Shipped” you notify us, LAFALAISE DION, that you have shipped the package. We suggest that you return your order with a tracking number to avoid any dispute later.

– You will be refunded the amount of your article as soon as we, LAFALAISE DION, acknowledge receipt of the returned article.

2. Return a product for an exchange

You have a period of 15 days after receiving your order to make a return.

The returned item should be unused and with all original packaging.
Pictures proof of packaging and product states are required before shipping and while dropping/having the package picked up by the carrier.

1. You just need to select “Return my order”. Even if you have already confirmed receipt of your item, you can still return your item.

2. Explain your request then select “Exchange”

– You have direct access to the return address since your request is within the required time frame.

– You have 15 days to ship the product. By clicking on “Shipped” you notify us, LAFALAISE DION, that you have shipped the package. We suggest that you return your order with a tracking number to avoid any dispute later.

– We will send you the requested item after receiving your return.

CUSTOM-MADE

Everything WE stock is designed, cut and made to order in Abidjan, Côte d’Ivoire, by our small team.

Our magical team is always up to explore creative challenges – so when you place an order, we make it!

Each piece is carefully crafted and handmade once your order has been placed and paid for in full. A lot of time and care goes into making each piece, so please be considerate when placing your order.

For this reason products have a three (3) to fifteen (15) working days production period.
This can differ depending on order demand at the time and which country you are ordering from.

Alternatively, if you need a product for a specific date, please get in touch before ordering via our contact page or email contact@lafalaisedion.com and we’ll try our very best to accommodate!

Also, you can add the Rush Order fee to your order and we’ll ship your order in 7-10 days. We can only fulfill up to 10 of these a month, so don’t wait!

We ship internationally. Each item is sent with a tracking and signed for service, you’ll receive an email when your order has been dispatched with a reference to track your order on the LAFALAISE DION website or DHL website. Please check your junk/spam folder.

Delivery usually takes three (3) to five (5) working days.

LAFALAISE DION is not responsible for any delays with packages once sent,or items that may get lost in the post or stolen once sent and/or delivered that are out of my control.

It is the customers responsibility to resolve any of the above circumstances. We can however provide assistance.

Our hours of operation are Monday-Friday from 10:00am-18:00pm (GMT).

Please kindly note working days do not include weekends or bank holidays.

Any and all orders and emails sent on the weekend will be shipped/responded to the following business day.

SIGNATURE by LAFALAISE DION

Production and delivery times will vary when ordering a bespoke piece from LAFALAISE DION.

SIGNATURE by LAFALAISE DION orders have separate delivery dates and may take up to six (6) weeks.

We will get in touch to discuss production and delivery times to make sure you know when you’ll have your SIGNATURE piece. Order yours here!

RETURNS

Our handmade pieces have been made to last a lifetime, so we want to ensure you’re completely satisfied with your purchase.

As all products are made totally to order and specific to you, returns can only be agreed upon under certain circumstances.

We hope you are satisfied with your LAFALAISE DION order however if for whatever reason you are unhappy with your purchase, please get in touch and we will do our very best to help.

Please note that we do not offer a free return service .This does not affect your statutory rights.

Return Address:

Lafalaise Dion
Rue du Lycée Technique, Rue B52
22 BP 839 Abidjan 22
Cocody, Abidjan
Côte d’Ivoire
Email: contact@lafalaisedion.com
Tel: +2250150679751