Shipping Policy:
At Lafalaise Dion, we strive to provide convenient and reliable shipping options for our valued customers.
Shipping Policy:
Welcome to Lafalaise Dion’s Shipping Policy, where we prioritize your convenience and satisfaction with our delivery services.
We are pleased to offer worldwide express shipping through our esteemed partner, DHL, ensuring swift and secure delivery of your orders to your desired destination.
For orders totaling over 300 Euros, shipping is complimentary, exemplifying our commitment to providing exceptional value to our customers.
For purchases below 300 Euros, we offer worldwide shipping at a flat rate of 35 Euros per order, providing a transparent and cost-effective shipping solution.
Domestic orders within Cote d’Ivoire can opt for either in-store pick-up or delivery to your specified address, with applicable fees.
Upon dispatch of your order, a shipping confirmation email will be sent promptly, keeping you informed and updated on your shipment’s status.
While our standard shipping duration is typically 3 to 5 business days, please note that any potential delays related to customs and duties are beyond our control.
Kindly be advised that any import charges and applicable taxes in your territory are the customer’s responsibility, and we recommend familiarizing yourself with local regulations.
For any further inquiries or assistance regarding shipping, our dedicated team is available to assist you promptly. Please don’t hesitate to reach out to us at contact@lafalaisedion.com.
CUSTOM-MADE
All our products are designed, cut, and made to order in Abidjan, Côte d’Ivoire, by our small team.
Each piece is carefully crafted and handmade once your order has been placed and paid for in full. This process takes three (3) to fifteen (15) working days, depending on order demand and your location.
If you need a product for a specific date, please contact us before ordering. You can also add a Rush Order fee to your order for faster processing.
INTERNATIONAL SHIPPING
We ship internationally with tracking and signed-for service. Delivery usually takes three (3) to five (5) working days. You will receive an email with tracking information once your order has been dispatched.
DELIVERY DISCLAIMER
Lafalaise Dion is not responsible for any delays, lost, or stolen items once they have been sent. It is the customer’s responsibility to resolve such issues. We can provide assistance if needed.
OPERATING HOURS
Our hours of operation are Monday-Friday from 10:00 am to 6:00 pm (GMT), excluding weekends and bank holidays.